Refund & Cancellation Policy

Scope

This policy applies to paid SaplingSky digital admissions-planning services, including the ₹1,999 Personalised Admission Pass, the ₹3,499 My Admission Strategy pass, and the ₹1,500 upgrade from the Personalised Admission Pass to My Admission Strategy. These are digital decision-support services. Purchase does not guarantee admission, reserve a seat, influence a school or admission authority, improve a child's priority, or submit an application to a school.

Duplicate or incorrect duplicate charges

If the same purchase is charged more than once because of a duplicate payment or a payment-processing error, the duplicate amount will be refunded after verification. Please contact us with the mobile number or email used for the SaplingSky account and the relevant Razorpay payment or order reference where available.

Payment debited but access not granted

SaplingSky grants paid access only after the payment gateway confirms a captured payment. If money is debited but the payment is not captured or the paid entitlement is not granted, we will first verify the gateway status and attempt to restore the purchased access. If the payment cannot be matched to a valid captured order, or if the purchased access cannot reasonably be provided, the amount received by SaplingSky for that transaction will be refunded.

Technical failure to provide the purchased service

If a material technical problem prevents you from accessing the paid service and we are unable to restore the purchased functionality within a reasonable period after you report the problem, we will assess the purchase for a full or proportionate refund as appropriate to the service already supplied and the circumstances of the failure. This does not affect any refund or remedy that must be provided under applicable law.

Personalised Admission Pass purchases

The ₹1,999 Personalised Admission Pass is a final paid purchase and is not voluntarily downgradable to the Free plan. Change-of-mind or voluntary cancellation does not create an automatic refund entitlement after purchase. Refunds remain available where there is a duplicate charge, failed activation, verified material technical failure, or where a refund or other remedy is required by applicable law.

Upgrade to My Admission Strategy

A parent who already holds the ₹1,999 Personalised Admission Pass may be offered an upgrade to the ₹3,499 My Admission Strategy pass by paying only the ₹1,500 price difference. By completing that upgrade, the parent is making a final purchase decision to replace the Personalised Admission Pass with My Admission Strategy. The upgraded pass is not voluntarily downgradable back to the ₹1,999 plan, and the ₹1,500 upgrade amount is not refundable for change of mind.

If an upgrade refund is approved because of a duplicate charge, failed activation, verified material technical failure, or another legal or exceptional circumstance, SaplingSky may restore the prior ₹1,999 Personalised Admission Pass where technically and commercially appropriate. This rollback capability exists for exceptional refund handling and does not create a general downgrade right.

Admission outcome is not a refund condition

A child not receiving admission to a particular school, or a school changing its criteria, dates, distance method, seats, points structure or selection process, does not by itself mean that the SaplingSky digital service was not supplied. SaplingSky provides planning and decision support rather than an admission guarantee. Any statutory consumer remedy remains unaffected.

How to request a refund

Email Mohit.Sippy@SaplingSky.com with the subject “Refund request”. Include your SaplingSky account mobile number or email, the pass purchased, approximate payment date and the Razorpay payment/order reference if available. Please do not send card numbers, CVV, OTPs or other sensitive payment credentials.

We may ask for limited additional information needed to verify the transaction. Approved refunds are initiated to the original payment method. Bank, card or UPI settlement times are controlled by the payment provider and financial institution, so the credit may appear after the refund has been initiated.

Refund timing

We aim to review a complete refund request promptly and, where a refund is approved, initiate it within 5–7 business days. The time taken for the refunded amount to appear in your account may be longer depending on Razorpay, your bank, card issuer or UPI provider.

Business and grievance information

Service/brand: SaplingSky
Operator: Mohit Sippy
Website: https://saplingsky.com
Principal operating location: Delhi, India
Customer support and grievance contact: Mohit.Sippy@SaplingSky.com
Grievance contact person: Mohit Sippy

Please use the subject “Grievance” for a complaint concerning a paid service, payment, refund, account or consumer issue. We will acknowledge and address grievances in accordance with applicable law. Nothing in this policy restricts a consumer from using any statutory complaint or dispute-resolution mechanism available under applicable law.

Relationship with other terms

This policy should be read together with the Terms of Use, Privacy Policy and Content and Data Disclaimer. If applicable law gives you a right or remedy that cannot lawfully be excluded or limited, that right or remedy prevails over any inconsistent wording in this policy.